Refund policy
When you are not charged, how to request a refund of a balance top-up, and how a refund affects your balance.
Generations that are not charged
You are charged only for delivered output. If a generation fails, is blocked by a content filter, is cancelled or times out, it is not charged and the reserved amount returns to your balance automatically. You do not need to ask for this.
If the final charge is lower than the amount reserved when the generation started, the difference also returns to your balance.
Refunding a balance top-up
To request a refund of a top-up, write to info@usemodellane.com with the date and amount of the payment. We review your request; an approved refund is made through the payment provider that took the payment.
Your balance does not expire; any balance you have not used stays on your account.
How a refund affects your balance
The credit for the refunded amount is taken back from your balance; a partial refund takes back the credit in the same proportion.
If you have spent the balance in the meantime, your balance can go negative. You cannot start new generations with a negative balance; you can continue once your balance is sufficient again.
Payment disputes
If you dispute a payment through your bank and the dispute is decided in your favour, the same rule applies: the credit for the amount paid back to you is taken back from your balance.
If you delete your account
Deleting your account does not refund your balance; any remaining balance is lost with the deletion. If you want your balance refunded, write to us before deleting your account.