One address for support
The only way to reach Modellane is the support email: billing, technical and legal matters all land in the same inbox.
There is one channel: the support address below. We do not run live chat, a phone line, a contact form or a social inbox, because a channel nobody reads is worse than no channel at all.
Support address
What to write, whichever the subject is
These are subjects, not separate addresses: all three land in the one inbox above. Naming the subject is what keeps a request from being read as the wrong kind of request.
- Balance and invoices
- Write the project name and the time of the charge you are asking about. Transactions and invoices are listed in the panel, so the line you are pointing at is usually enough to find it.
- A generation or the API
- Send the generation identifier and the error code you received. Do not send the API key itself — we never need it, and a key that has travelled through email should be rotated.
- Privacy, terms and refunds
- Requests about personal data, the terms of use or a refund reach the same inbox. Say which document you are writing about so the request is not read as a support ticket.
No account needed
Writing to this address needs no account: an email reaches us whether or not you have ever signed up. What the legal texts owe a notifier is settled in those texts, and they are still drafts.